EP 27: Grab Bag: Seating Arrangements, Paddle Raises, and "Free" Event Software

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Jeff: Welcome to the Elevate Your Event podcast, where we talk about how to plan and execute an unforgettable event that will dazzle your guests and generate more income for your organization. From fundraising and securing trendy auction items to event production and logistics, get the best tips and advice from seasoned fundraising and event professionals who have been in your shoes.

Jeff: Welcome back to the Elevate Your Event podcast, where we talk about the various ways that you can make your next fundraising event even better than it probably already is. We have a special set of topics today. This is another one of those grab bag lists of things -- questions that have been filtered to us from you guys. Thank you, by the way. Or things that our staff has come to discuss. And I think we've mentioned this before, but we do talk about how events run over the weekends. We do that as a team, typically on Tuesday mornings, because people need to recover on Mondays. It's not event gossip, would you say?

Kristen: Not event gossip.

Jeff: It's not event gossip. This is continuous improvement. That's what we call it. It's actually some really good feedback that we get, just sharing feedback with each other. Well, let's introduce ourselves first. Jeff Porter, CEO and founder of Handbid, and we've got...

Kristen: I'm Kristen Wheeler.

Inga: And I'm Inga Weiss.

Jeff: Yeah, we've got an all-star cast for you today that are going to answer all of these questions that have come in. And absent Diana Duplanchet, who is probably outdoors today. I tell you, I feel like I live -- no offense to people that live in Portland, Oregon, but you probably are used to it raining every day. We live in Denver, and it rains every day now. And Diana's a big outdoors girl, so I don't know what she's doing today, but she's not with us. And she's normally the one with the list. I didn't even have a list to start, and I didn't have the pink pen that goes with the list, but I do have my blue pen and the stuff that we were going to discuss. I decided not to get nerdy and do it on my phone like I did last time. So what I've got here is my impromptu paper and a blue pen instead. Isn't that amazing?

Kristen: I'm surprised you found paper in the Handbid office.

Jeff: That's right, because normally the only paper we have lying around are auctioneer bid cards. Paper in the office.

Jeff: So anyway, the first one on the list was a collection of things that our staff has observed over the last several weeks. We're calling this the do's and don'ts of the next auction. And the first one that came in from an observation was assigning seats. This was a seated event. If you were going with just a classic setup, maybe throw some cabaret tables out and let people float anywhere, that'd be one thing, but this was a seated event and they did not assign seats. What ended up happening was they ran out of space. Do you guys know why they ran out of space?

Kristen: Well, I know, but it's because we talked about it before we came in here.

Jeff: Okay, we'll spill the beans. I would love to know the psychology behind this, but it's because if I walk up to a table where two strangers are already sitting, I'm not going to sit directly next to them. I'm going to leave a seat or two in between us.

Kristen: Yes, so that leaves two free seats in between people, and then typically you're attending as a pair, as a couple. That poses a problem because usually you want to sit together. And when you see single seats, people don't want to sit in single seats. It makes it really awkward. Nobody wants to ask another person to move over.

Jeff: Right. So this will probably get edited out, but this is also called the urinal theory. Have you heard about this?

Kristen: I've never used a urinal, so excuse me.

Jeff: That's why I was going to ask if you had heard about this. But it is true. They did observe this where men walk into a bathroom -- if there are five urinals and someone's using one, no one will go to the one next to it. Ever. They will always go one space away. So if there are three people using a five-station urinal, slot two and slot four are always open. And it's fascinating -- they did this study for a long time. They would add a sixth urinal and a seventh urinal just to see what it was like. People do not go next to each other. It's really strange and uncomfortable. If there's one person in there, I would look at you funny if you came and stood next to me. And that's the same thing with these tables. When we walked in and started looking around at all of these people sitting down -- watch this the next time, right? You see it at conferences where everybody walks into the ballroom, or you see it at a church where people leave spaces between each other. And then you're trying to pack more people in and you can't. What ended up happening is they were getting charged by the place setting, this charity was, and when you leave those place settings open and have to add more tables, you're just going to pay more. It's costing more money. Assigning seats -- I know it sounds like it creates more work. It absolutely does, to go in there and put people at tables. But at the end of the day, what you get out of it is way more efficiency in terms of your costs.

Kristen: Assigning seats was always one of my favorite parts of doing a gala. Call me weird and type A, but that was always like, "Ooh, we finally have our guest list, it's a couple of days before the event, it's time to do seat assignments." And I really enjoy that. Not only can you keep track of the people in your room and know who's donating and what's going on in the room -- like we've talked about before, educating your auctioneer on where certain people will be sitting. But I also think it helps create a vibe in the room and that atmosphere of what you want at your event. So why wouldn't you want to assign seats? People love order. People love knowing exactly where they're supposed to be. And it's just easier.

Inga: Yeah, I agree with you. I think it creates a better guest experience because I don't have the stress of having to find a spot to sit.

Jeff: Right. I agree. And I think it is better, but I see why people think open seating is a better idea. It really isn't, and it backfired in this particular case because of how they were charged by this particular hotel. But outside of that, I think it also is stressful. You can go to the -- and this happens at church with us all the time. You send your kids in and then you're like, "Okay, did you not save us seats?" Honestly, exactly. So it could be the same thing where you're walking around and you're like, "Oh my God, I wish I just knew." Or your friends are trying to save your seats. And it's the Southwest thing too, right? Southwest will tell you it's a big no-no. You're not supposed to be saving seats for your friends on Southwest.

Kristen: Ooh, big no-no. I have seen -- we got some people really mad at us.

Inga: Yes. I've seen fights get close to happening but not fully happening.

Jeff: And they don't condone it, but they don't prohibit it. You're not supposed to. But at the end of the day, I think they've also fixed some of the issues with assigned seats because if my wife and I are ultimately going to sit next to each other, just let us board together. That way I don't have to put a bag in the middle seat next to me or whatever. And I think it's the same thing with galas. Just take the stress away -- this is my seat, okay? The only person that would hate that would be my special needs daughter, and we don't take her to galas. So this is perfect.

Kristen: Well, you could follow the Southwest model and be like, if you donated $5,000 or more, you're part of the A list.

Jeff: Should we put bids to sit near the front of the gala? You get early check-in groups? We should do a whole setup. We could.

Kristen: You're in checking group A. You're in checking group B. Thank you for your generous donation.

Inga: And there are a lot of organizations that actually do separate lines for VIPs and pre-check guests and all of that.

Jeff: Well, and I think in this case, that would have been better because your VIPs could have gotten in early. What tends to happen is your VIPs go through a different process. Maybe they're in a special reception area and they come in last, and this would have really been a bad situation for them. So anyway, I would just say, don't go the Southwest model on this one. Let's go with assigned seats. Elevate your experience.

Kristen: Yes, I love it.

Jeff: Okay. So a question came in. Well, let's stay on this whole thing. Paddle numbers and why they're important. When do paddle numbers matter and when do they not matter? This was at the same event, and paddle numbers were assigned at the door. So when does a paddle number matter? It matters in two big instances in the room: live auction, for sure, and the paddle raise. Other than that, if people are using their device, it doesn't really matter. But in this case, our staff is going through and they're entering in live auction winners, and these paddle numbers do not exist in the system.

Kristen: But they're being held up in the air.

Jeff: Yeah. So you're relying on honesty at that point. You're relying on the honor system. High-tailing it over and finding that person and finding out who they are, because someone gave you a paddle number that they did not put into the system. And then transferring all kinds of transactions and invoices after the event is over, which creates a lot of headache for auction managers. So paddle numbers -- like I said, in a lot of cases, if you're doing a live auction, you're doing a paddle raise, you're asking people to hold a card up in the air -- it really helps to have paddle numbers assigned to people, or at least know who they are. The backup to that is every live auction winner -- it's worth visiting them. Just, "Let me confirm your information. I have you down as Kristen Wheeler, is that correct?" Otherwise, who knows, maybe you accidentally picked up Inga's paddle number and held it up in the air, not knowing, because you sat next to each other. And because your seats weren't assigned, you didn't know each other either.

Inga: Yeah. And that being said, pre-assigning seats, I love it. I think it definitely elevates the guest experience. But pre-assigning paddle numbers to your guests is a bad idea in so many ways. We also see auction and event managers not only pre-assigning paddle numbers but actually placing them on the guest's seat. And then as guests shuffle around and sit down, they're grabbing each other's paddles. I mean, they're having fun -- it's not their job to pay attention -- but they're actually raising a wrong paddle.

Kristen: Or they move. They do some musical chairs and switch seats because I don't want to sit next to your husband, but you want to sit next to me. And the next thing you know, we're raising the wrong paddle number because they were physically placed on our seats.

Jeff: 100% true. Paddle numbers do matter. Just make sure that you are out there, especially with live auction winners, checking to see who they were. Any other comments on paddle numbers?

Kristen: Oh, make them big.

Jeff: These were nice because they were pre-printed, but there was a comment made at one of our events once where the paddle numbers were written on the back of a program, half of an 8.5 by 11.

Kristen: Blue ballpoint ink.

Inga: Yes. Pink on white. And it's very fun to customize your programs and print your paddle numbers on the back of the program, but please don't print white paddle numbers on a green background, or silver paddle numbers on green -- you can't see it.

Jeff: It was navy on dark green. You can't see it. Keeping them black and white tends to work best. Your paddle numbers do not need to be on theme. If you want to put your logo in the corner, fine. But keeping them functional goes a long way -- your auctioneer will thank you. Well, let's keep deep diving on this because this is a good topic. We were going to move on, but we're going to stay on paddle numbers for a second. To your point about functional -- these ones that were navy blue font on a dark green design were massive. They were bigger than an 8.5 by 11 sheet of paper. What in the heck is someone going to do with that thing?

Kristen: They're going to fold it in half and shove it under their plate, probably.

Jeff: So they were a little overwhelming. I get it -- you're like, "Well, I'm making these huge paddle numbers, they're going to be great." You still couldn't read them. But beyond that, when we say functional, make sure your bidders can handle them. There was an auctioneer in town in Denver years ago, a great auctioneer, older guy, and his eyesight was kind of failing him a little bit. He was telling me this hilarious story. He noticed that even the standard paddle number sizes, people fumble with them. The women bring a clutch purse and they're trying to shove it in there and they don't have any pockets. And guys want to fold it up and put it in their pocket. They don't carry it around. So he decided to create these paddle numbers that would slide directly in your pocket, especially in your sport coat jacket pocket. They were awesome. But the numbers weren't that big, and he couldn't see them. So we were running around helping him, but it was one of those things where it's going to be a trade-off. They've got to be big enough to see but definitely make them functional if you can.

Kristen: And all these people we were talking about in the room going to the bidders, we call those spotters. Those can be volunteers. That was actually my very first job at a gala as a volunteer -- I was a spotter. They are there to do just that: to help the auctioneer see who's raising their paddle, to help them call out the number, and to go with a form and say, "Thank you so much for your winning bid, let me just jot your information down." So that's a really important volunteer position to have.

Jeff: It is, and there's some training involved in that. For appeals, maybe not as much -- you just got to be able to read numbers and write fast, because as the auctioneer's calling these numbers out, you've got to get them down as a bid recorder or something like that. But in a live auction, that spotter is a very important role. And at the event I was at recently, they did not have one. They didn't have any. Here's the auctioneer -- I liked the layout. The stage is in the middle, so he's basically surrounded by guests. The PA system was terrible, which didn't help. And he wasn't doing the best job of turning his head around and looking. That's why you need bid spotters. You needed four quadrants and four people out there. Their job -- I think professional auctioneers call them ring men.

Kristen: Yeah. Ring women? I don't want to offend anybody.

Jeff: Just ring men. Just ring men.

Kristen: We had a huge debate about this last year with fellow auctioneers, and it's still ring men.

Jeff: Okay. They have special sounds and everything. They do. And special signals, how to call numbers out with your hands. But even at its simplest form -- even if you gave them a glow stick, I've seen the batons, I've seen whistles. We did one event with 2,000 people in the room -- you need a whistle to get the auctioneer's attention that you have a new bid. So in either case, that ring man is going to walk up to the current high bidder and stand there. If they're the high bid, they're either going to keep a baton up or something indicating to the auctioneer, "This is where the last bid was at," because it gets crazy. Sure, auctioneers should remember where they're at, but they don't always. That's that person's job. And then their second job when there's an outbid is to convince the person to bid again. When you don't have that going on, these auctions get pretty stale. At the event I was at, I was like, "Well, let's see here. I'm in the corner of this venue and he can see me, but he's not turning his head and looking around." I said, "I'm going to raise my hand, I'm going to bid, and let's just see how long it takes for him to notice me." And my hand was up for at least a minute.

Kristen: And that's leaving money on the table right there.

Jeff: It's leaving money on the table. And it was frustrating. I felt bad for the charity because I'm like, you've got to be making more money than this. So yes, we've kind of moved past paddle numbers to what you need in your live auction. The other thing I will say, since we're onto live auctioneers -- the way this auctioneer ran heads or tails, I hated it. I'll be honest with you. I love the game, I think it's a great warmup. But in this case, he actually got people to get up and move to one side of the room or the other based on whether you wanted heads or tails. It was way too much effort.

Inga: Lost me.

Kristen: Yeah. If I was a guest there, I would have been like, "I'm out." No, you're not doing it.

Jeff: Yes. I mean, you can bring people up to stage when maybe there's like eight people left. And there's an auctioneer in town who does some really fun stuff when you get down to eight people. Like, "First person to bring me a $5 bill is in." And as you're running around grabbing it, he takes the eight seats and drops it to four. So you get your $5 bill and if you get there in time, there's a seat. That kind of stuff's fun. None of that here. They split the room, heads or tails, and then you kept playing with the beads and whatnot. And then at the very end, he didn't force the two finalists to pick one or the other. He let them both pick. And it just so happened that the opposite was picked. And so he said, "Nope, no winner. Organization keeps the money." I'm like, oh, I'm glad the organization kept the money, but I'm not sure that these two people are...

Kristen: That's the whole point of the game. It should be one person at the end.

Jeff: Yes. Anyway, I didn't love how that one went. I like the hands-on-your-head or hands-on-your-tail approach.

Inga: Trying to make up for all those extra place settings, I guess.

Jeff: I know. The charity must have been like, "No winner. We lost money on all the extra tables."

Kristen: That's right. We didn't assign seats.

Jeff: Assigned seats. Anyway, that was definitely interesting. This didn't happen here, but this is something that came up at one of our staff meetings, and I do want to talk about it. It is related to live auctions and consignment items. I think it's something we should do in a future podcast. I want to make people aware that there are good consignment companies to work with, and there probably are some you want to avoid. I'm not going to mention names on that, but one of the things that I don't love in this industry is these consignment companies that come in and are present to help facilitate the sale of their items at your auction. However, when I see them at the event, I start to wonder, what is your agenda? I get it. If you want to call up one of these companies -- lots of reputable ones -- and you want to take on consignment a villa for six in Tuscany for a week, great. But when these people show up, I see a lot more doubles being sold. What does a double mean, or triples? That means that with the consignment company's permission and usually endorsement, they are selling multiples of the same item into the crowd.

Inga: Yeah.

Jeff: And I think that can get massively overdone. People start to realize, "I just need to stop bidding because they're going to sell it five times anyway." At the same time, it does get a little tiring to watch. But you might have someone at $5,000, then they're calling $5,500. They get to $5,500. The person who was at $5,000 won't go to $6,000, so they'll convince both of them to buy it at $5,500. And everybody's like, "Oh, it's awesome, $11,000 to the charity, how amazing!" It really isn't $11,000, because that package probably costs $4,000 bucks. So it's $8,000 to the consignment company. That consignment company is absolutely thrilled. And the charity should be somewhat happy because they're going to pull $3,000 from it. But when it gets overdone, that's where I don't like it. The other thing I've noticed with some of them -- and you have to be absolutely careful of this -- is watching that consigner go around the crowd and find all the underbidders and try to cut side deals with them. And one thing I will tell you is we'd strongly recommend against giving your consignment company the list of underbidders on an item, because there's no reason they need that. And the only reason I would think they need that is so they can call them all and sell them that package. So if the package costs $4,000, they'll sell it from $4,000 up.

Kristen: That's right.

Jeff: And I just think that's lousy, honestly. I don't love it. But just one thing -- you can ask, for sure. But if anybody ever asks you for the names and email addresses and phone numbers of underbidders, that's a situation where saying no makes a lot of sense. It's your data, not theirs. Any thoughts on that?

Inga: I couldn't agree more.

Kristen: Yeah, when you sell 11 of those trips at the event and they have plenty more to sell, the consignment company is doing really well. They're making money, and there's a pretty high minimum that the organization has to pay as a consignment cost on those trips or items.

Jeff: Yeah, and there's a place for them. We're not here saying don't use consignment items. There's definitely a place for them. It's worth being careful about who you work with. Let's do a future podcast on that.

Kristen: I think we should. We've got somebody coming really soon.

Jeff: All right, I love it.

Inga: Yes, discussion on that. And when we bring on a consignment consignor, it will be a reputable one. Trust us on that one.

Jeff: Okay. One last thing before we get into the last topic. So, "Can I sell tickets through a different system and still use Handbid?" The answer is yes. I know this is a Handbid-specific question, but it really isn't. There are lots of mobile bidding platforms out there that will allow you to import your guests into a guest list. What you have to be careful with when you're selling through a different ticketing system is there's a couple of drawbacks. One, now that user is going to have to enter their credit card again. Two, it's nearly impossible for that user to manage their own guest list. Handbid does allow your ticket purchasers or sponsors to edit and manage their own guest list -- names and emails and whatnot. And I think that's a problem with the other approach. And three, it just creates extra steps for you. You're going to have to figure out how to get this data out of a ticketing system and into Handbid.

Inga: Right. I'm sure you guys in the service team get this question a lot.

Kristen: A lot. And once we explain why, most of the event managers understand because it makes sense. When you sell tickets through Handbid, it automatically populates guest lists for you. Otherwise, you have to upload your guest list from whatever external platform you sold tickets through. And like you said, the guests then have to enter their credit card again. It just creates so much work. We have great features in Handbid when you buy a ticket or a sponsorship, and you still have an option to pay later for your sponsorship if the event planner or manager allows you to do so.

Inga: And all your information will be populated in there. So when you use multiple platforms for anything, that leaves room for human error and drops to happen in the process of migrating your data to whatever you're using on the night of the event. I mean, it's worth looking into something that serves all of your event needs instead of having to piecemeal it all together.

Jeff: And here's the other thing. When do you cut those sales off? At some point, if you're manually doing this and say it's 3 o'clock on Saturday and your gala's Saturday night with check-in at six -- are you really still selling tickets in this? At some point, you're going to want to sell tickets at the door, and it definitely becomes a little bit of a mess.

Kristen: Well yeah, I've had every single event that I have done at a hotel, there have been random people walk up and say, "Oh, you're supporting a charity? Can we come? Can we join? Can we buy a couple of tickets?" I've always sold tickets at the door.

Jeff: Okay. The last one on here, and this was actually another one that comes up quite a bit -- the sales team deals with this one -- is: "There's software out there that's free. So why would I use a package like Handbid or a OneCause or a GiveSmart or any of the other ones out there that costs considerably more money?" Free software. Of course our initial response is that nothing is free. No such thing. The only thing that's free is the advice on this podcast. And you are welcome.

Kristen: And even then we have an ad.

Jeff: That's right. You do not have to buy Handbid software to listen to this podcast. Free. I have a more philosophical issue with the concept of free software, because most of those software packages out there that are "free" are actually making money through a mechanism they call tipping. And this may sound really attractive to you -- "Hey, I don't have to pay for the software because all of my guests, donors, bidders, whatever you want to call them, they're going to pay for it." The way that normally works -- and we're not talking about covering credit card fees, because you can have, and most states will allow this, not every state by the way, but most states will allow you to have a surcharge to cover credit cards. It does get a little sticky in certain states, because you are actually structuring it as a donation. So in Handbid software or any of the others, it will prompt you saying, "Hey, would you as the donor who just donated $100, would you like to spend $103 or $104 and cover your credit card fees, your transaction fees, so that 100% of your $100 goes directly to the organization?" You can say yes or no to that. In that instance, that money is actually going to you, the charity. It's not going to the mobile bidding company. Tipping is different. GoFundMe does this, amongst others. What they do is apply some form of a percentage surcharge on the bill. And then the user has to opt out of that. And it's not intuitive sometimes how you get out of it. Some of these platforms out there are starting at 15%, and when you say, "I want to change that," your options are like 12%, 7%, other. And when you get to "other," you have to manually type in zero and then confirm that you really only want to give zero. I mean, all of these extra steps -- honestly, to me, it's just a bad user experience, a bad bidder experience. And you have to ask yourself -- where is the money going? It's not going to you. You probably as a charity have no idea how much money these companies are collecting from your guests that you brought them. That's the first thing -- you have no idea what they're actually collecting. And then at the same time, you have to wonder how much are they frustrating your bidders? You have someone going online saying, "I want to donate $1,000 to this charity," and the first thing they see is a $150 surcharge on top of that? That's not going to your organization. That's not tax deductible for them.

Inga: No.

Jeff: Yes. So you want to charge a surcharge to cover your costs? Fine. What I have to wonder when I look through that is how much money are they making on average? Well, one of the proxies -- you can figure out some of them if you turn off tipping, because they'll charge you, and you can use that as the proxy. So let's just keep easy math because I just don't do well with numbers in my head, especially in the afternoon. Let's just say 5%. If they say, "Hey, we're going to charge top line," which means they're going to charge on everything that goes through here, 5% to you if you don't allow us to tip -- that means they're expecting to at least make that from your donors. In most cases, they're probably making more than that. So you raise $100,000 at your event, that company is getting $5,000 -- not credit card fees -- $5,000. I think that's lousy. And that's not free. I don't think everybody always realizes that.

Kristen: We had a client, she's been a client for a long time -- when I say a long time, like 10 years. She said, "I'm getting a lot of pressure from my board. I love you guys, but we're looking at this other software package because it's free." And Jeff was like, "Yeah, it's not free."

Jeff: So she had no idea they were asking donors for money. She didn't kind of figure that out. So we went to one of their sites and showed her what they're doing. And showed her how difficult it is for her guest, donor, supporter, bidder to get out of it. And so I just have to say -- look, I get it, you're trying to keep your cost down. If you want to find ways to supplement the cost of using premium auction software, then either charge your own surcharge and you get to keep all the money. A lot of platforms support that. Handbid supports that. Or find a tech sponsor.

Kristen: Exactly.

Jeff: And give them the promotion that says, "This auction brought to you by..." whatever. And again, you get to keep all the money. No such thing as a free lunch.

Kristen: I know. Call someone somewhere something, I know.

Jeff: And this is kind of like a quasi Southwest episode because we've been talking about them before. So we're going to talk about them again because everybody's like, "Bags fly free." Bags do not fly free. And I'll tell you why. Go to the airport and tell them you want your bag to go to Portland. Well, how is that going to work? They're going to say you have to buy a ticket and your bag has to go with you. No, bags are free.

Kristen: It's just like the breadsticks at the Olive Garden.

Jeff: That's right. You can't just show up and order water and say, "All the breadsticks I can eat."

Kristen: That's right. Exactly right. They are good, though.

Jeff: So bags do not fly free, but bags are included with the price of your ticket. And the free software is not free. And I will tell you, in a lot of cases, those platforms are not geared well to you running an in-person event. They're not going to help you with ticketing. A lot of them don't do check-in registration, that kind of stuff. You email tech support -- they're not seasoned, experienced auction and event people. And those are the other trade-offs you have. We're going to dive into this one deeper because the way this industry prices itself, it requires a little bit of knowledge and research about how it works. It's important for us to spend more time than just a few minutes talking about this. But we did want to quickly address: free software is not free. And we'll come back and do another episode on why some packages are $2,000, $3,000 or whatever, and some are $200. There is a reason why, and there's a big difference. It's important that you understand that. If those things are important to you, then you'll understand why some software costs more. And if they're not important to you, then you'll understand why maybe the $200 software package will work for you.

Inga: And there's a lack of transparency.

Jeff: Yes. There's a lot of that. But just keep in mind that these companies that say they're free to you are making a considerable amount of money off of your guests. And that's kind of a -- I don't know.

Kristen: Probably more than you would pay for premium software. What a racket.

Jeff: It's a racket.

Inga: Hey, can you give me a list of people that I can sell to?

Kristen: Yes. Yeah, it's a tough one.

Jeff: All right, well, let's wrap this one up. This has been a great little grab bag episode. I don't know what we're going to title this one. It might be "Why Bags Don't Fly Free." We'll figure it out.

Kristen: The donor boarding model.

Jeff: That's right. I like "Your lunch is not free."

Inga: No such thing as a free lunch.

Jeff: That's a good one. All righty. Well, again, if you guys enjoy this podcast, please share it with somebody else. Leave us a five-star review. If you're not going to leave us a five-star review, just don't review us. Or send us some feedback and tell us specifically what you'd like for us to do better or any other questions that you might have about running your fundraising event. We'd love to chat with you. Until next time, happy fundraising.